Team Leader Development

The Purpose of this Program is to facilitate the development of team leaders, support personnel and the future managers of tomorrow in the important "soft skills" of management: to increase their effectiveness in meeting organizational objectives, developing themselves and their teams to achieve high levels of personal and professional success.

This Process is NZQA Accredited and based around 8 modules - which put together - encompass the relevant unit standards and credit totals required for the First Line Management Certificate Level 3 (Communication & Quality)

The Six Themes are Facilitated over an 8 modules period. (Note: this may be adapted in accordance with geographical/seasonal/preferred needs).

A Kick-off Meeting Commences the Process. Priorities are established and measurable objectives are set by the participants in collaboration with management. A mid-term review is conducted midway through the process in conjunction with Management, the purpose of which is to evaluate results against the objectives set and review participant's progress.

Themes

Self Management & Goal Setting

Balancing life areas
Simplifying the goal setting process
Values
Smart Goals
Attitudes for results improvement

Decision Making & Problem Solving

Preparation for making effective decisions
Steps to effective problem solving
Win : Win

Effectively Managing Your Time

Assessing your current time use
Attitudes, behaviours & skills for managing time
Goal setting and time management
Knowing what your time is worth
Planning

Coping with Stress & Change

Negative & Positive Stress
Steps to effectively cope with stress
Why people avoid change
Handling change

Communicating for Results

Attitudes to improving communication
Barriers to effective communication
Listening
Communication Styles

Team Work & Quality

Attitudes to teamwork & Quality
The role of goal setting
Delegation
Managing Quality

First Line Management Certificate Level 3

(Communications and Quality)

NB: These six themes combined encompass the unit standards below and are necessary to achieve NZQA First Line Management Certificate Level 3.

Theme	Unit Standard	Unit Standard Title	Level	Credits
Total Units: 15		Total Credits: 57
Module 1 Kick-off	9705	Give and receive feedback	3	3
	9679	Participate in formal meetings	4	4
Module 2 Self Management & Goal Setting	16614	Apply time management concepts and methods in a business situation	4	3
Module 3 Effective Time Management	11097	Listen to gain information in an interactive situation	3	3
	1312	Give oral instructions in the workplace	3	3
Module 4 Communication	1304	Communicate with people from other cultures	2	3
	1296	Interview in an informal one-to-one situation	3	3
	9696	Apply problem-solving techniques	4	4
Module 5 Decision Making and Problem Solving	9681	Contribute within a group/team which has an objective(s)	3	3
	8081	Collect Data for a specified purpose	3	8
Module 6 Coping with Stress & Handling change	8077	Participate in a team to achieve specified quality improvement objectives.	3	4
	8087	Use core quality management tools	3	5
	24873	Demonstrate knowledge or teamwork and its importance within a workplace	3	3
Module 7 Team Work & Quality	1307	Speak to a specified audience in a predictable situation	3	3
	18336	Demonstrate team building skills	4	5
Module 8 Final Evaluation