What our clients are saying:

Sealord

"This was a very successful programme which has exceeded our expectations. we are very pleased with the way it went and will be continuing the programme..."

Terry Horne, General Manager - Sealord.

Canterbury Leather

"Our team leaders have really coalesced as a leadership group"

Ian Hunter, Managing Director - Canterbury Leather

Click here to view more client stories

National Certificate in Business (First Line Management) (Level 3)

Team Leader Development Programme

National Certificate in Business (First Line Management) (Level 3)

Are staff in your company promoted to Team Leader or Supervisor roles?

Our First Line Management programme develops your team leaders and supervisors inimportant management skills that lift organisational performance. The programmeincorporates the National Certificate in Business (First Line Management) (Level 3).

Who is this course for?

This programme is designed to develop TeamLeaders/Supervisors. It is particularly suited to:

• newly appointed Team Leaders/Supervisors
• existing Team Leaders who have not hadformal training
• potential Team Leaders who benefit from thefoundation skills and knowledge.

Benefits to your organisation:

• Grow capability in your organisation and teams
• Increased consistency in leadership skills
• Reduced waste and increased efficiencies
• Improved communication skills within teams

Learning Outcomes:

On successful completion of this courseparticipants will be able to:

• set team and personal goals that align toperformance indicators
• model values and attitudes that align to yourorganisation
• apply good process in decision making
• manage time effectively and efficiently
• practice active listening
• set up effective lines of communication withinthe team
• plan to lead positive change
• delegate effectively for quality and timelyresults
• appreciate and utilise team members strengths.

Course Content:

Self Management

• Balancing life areas
• The goal setting process made simple
• Values
• How attitude shapes performance

Decision Making & Problem Solving

• Preparing to make effective decisions
• Steps to effective problem solving
• Achieving win-win outcomes

Effectively Managing Your Time

• Assessing your use of time
• Attitude, behaviours & skills of managing time
• The value of time
• Planning skills

Coping with Stress and Change

• Types of stress
• Steps in the stress management process
• Why people avoid change
• Handling change positively

Communicating for Results

• Attitudes to improving communication
• Barriers to effective communication
• Active Listening
• Understanding communication styles

Team Work & Quality

• Developing attitudes to teamwork and quality
• Goal setting within the team
• The art of delegation
• Managing quality outcomes

Delivery options:

Public programme: benefit from networking withother team leaders from a variety of industry backgrounds.
View our Level 3 public programmes around New Zealand here.

In-House Programme: Allows your organisation tofocus solely on your team and organisation’sdevelopment needs. This option can be scheduledto fit in with your organisational calendar.

Delivery Format:

Eight half day modules with sufficient time betweenmodules to apply and consolidate skills andknowledge.

Qualification:

Successful completion of the associatedassessments results in the National Certificate in Business(First Line Management) (Level 3)

Entry Requirements:

Prospective participants should be employed in a team environment.

NB: Leadership Development New Zealand works closely with Industry Training Organisations (ITOs).Subsidies may be available.

Course Outline

View our public programme dates here.

Or Contact us today to enquire about in-house delivery of this programme.