Leadership Development New Zealand
P O Box 26044, Epsom, AUCKLAND 1344Phone : (09) 83666 08
Terry Horne, General Manager - Sealord.
"Our team leaders have really coalesced as a leadership group"
Ian Hunter, Managing Director - Canterbury Leather
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Kenneth. Blanchard
The program has been specifically designed to match individual and company requirements and will positively assist the learner to achieve important quality practices and organisational excellence.
The course focuses on understanding the communication process and basic communication skills of giving and receiving feedback, listening and dealing with communication barriers such as language and cultural differences. It looks at how people learn and provides that learner with a simple framework for training others.
The program facilitation style is interactive, practical and stimulating. There is a strong focus on learning by practical experience, on-job application of skills and learning from each other, while considering the contribution of appropriate theory and information in the field.
The program is delivered in 3 x 3 hour modules (Note: this may be adapted in accordance with specific client needs)
Module One
Module Two
Module Three
NB: These three modules combined encompass the Unit Standards below. This is not a stand alone qualification the Unit Standards can be credited to other National certificates.
| Theme | Unit Standard | Unit Standard Title | Level | Credits |
|---|---|---|---|---|
| Total Units: 5 | Total Credits: 16 | |||
| Module 1 | 1304 | Communicate with people from other cultures |
2 |
2 |
| Module 2 | 1312 |
Give oral instructions in the workplace |
3 |
3 |
| 9705 | Give and respond to feedback on performance |
3 |
3 |
|
| Module 3 | 9694 | Demonstrate and apply knowledge of the communication process theory |
3 |
5 |
| 11097 |
Listen to gain information in an interactive situation |
3 |
3 |
|