Train the Trainer Certificate

The Purpose of this Program is to assist the learner in developing the basic skills and attitudes required for working with adults in workplace training and assessment. To provide a useful framework for the development of  knowledge and skill in training others and most importantly to have fun and discover the personal satisfaction that can be enjoyed from training and helping others to grow.

The program has been specifically designed to match individual and company requirements and will positively assist the learner to achieve important quality practices and organisational excellence.

This Process is NZQA Accredited and incorporates two parts. This is not a stand alone qualification but the Unit Standards may be credited against other National Certificates or Industry Qualifications.

Part One:

Part one focuses on understanding the communication process and basic communication skills of giving and receiving feedback, listening and dealing with communication barriers such as language and cultural differences. It looks at how people learn and provides that learner with a simple framework for training others.

Part Two:

Developing strategies for communicating in a culturally diverse workplace and dealing with interpersonal conflicts. This part of the programme also helps the learner to further develop their knowledge and skill in applying constructive feedback techniques.

The program facilitation style is interactive, practical and stimulating.  There is a strong focus on learning by practical experience, on-job application of skills and learning from each other, while considering the contribution of appropriate theory and information in the field.

The program is delivered in 6 x 3 hour modules (Note: this may be adapted in accordance with specific client needs)

PART ONE

Module One

• Purpose & Overview of the Program
• The Qualities of an Effective Trainer
• How People Learn
• Identifying  Learning Objectives
• Job Breakdown

Module Two

• Giving & Receiving Feedback
• Using Open/Closed & Directional Questioning
• Effective Listening
• Barriers to Being an Effective Trainer in the Workplace

Module Three

• Putting the Principles of Training to Work
• Practising  P-TIPS in the Workplace
• Evaluation & Feedback  of Part One

PART TWO

Module Four

• Developing strategies for working in a culturally divers workplace.

Module Five

• Managing Interpersonal Conflicts in the training environment

Module Six

• Developing & applying constructive feedback strategies
• Evaluation & feedback

NB: These Six Modules combined encompass the Unit Standards below.  This is not a stand alone qualification the Unit Standards can be credited to other National certificates.

Theme	Unit Standard	Unit Standard Title	Level	Credits
Total Units: 9		Total Credits: 34
Part 1
Module 1	1304	Communicate with people from other cultures	2	2
Module 2	1312	Give oral instructions in the workplace	3	3
	9705	Give and respond to  feedback on performance	3	3
Module 3	9694	Demonstrate and apply knowledge of the communication process theory	3	5
	11097	Listen to gain information in an interactive situation	3	3
Part 2
Module 4	11099	Develop strategies from communicating in a culturally diverse workplace	4	4
	21335	Lead a group/team to achieve an objective	4	5
Module 4	9704	Manage interpersonal conflict	4	6
Module 6	11096	Analyse feedback contexts and apply constructive feedback techniques	5	3